FAQs

What currency does your store accept?

All transactions are in US dollars.

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out.  Average shipping times are 15-21 days.

Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at simplycomfortfitness@gmail.com.

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense. Once we have received the product we will refund the full amount of your original purchase. Please include your name and order number on the returned parcels.

Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You must cancel your order before it ships to get an immediate refund. If the item has already shipped, you must send it to us at your own expense.  Once we have received the product we will refund the full amount paid for that item. 

I have entered an incorrect address. What do I do now?

If you have misspelled or auto filled an incorrect address, please reply to your order confirmation email and confirm. Once you verify the address you provided is wrong, kindly notify us via email at simplycomfortfitness@gmail.com. If the given address is wrong we can correct it within 24 hours. No refund will be given after 24 hours of an incorrect submission.

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely!  Please send an email to simplycomfortfitness@gmail.com and we will be happy to assist you. 

We receive a large number of emails. For a prompt response please attach your name, order number, and the nature of the problem clearly. Thank you!

Subscribe